Comments on: why you should never buy Samsung appliances but should always shop at Lowe’s

By: Bill D

Bill D — Sat, 10 Oct 2009 18:30:12 +0000

I have the same issue with Samsung but with a twist. Upon notifying Samsung about a problem with our fridge still under warranty, they were not able to find a repair person to come to our house (we live in a suburb of Washington DC; not rural Timbuktu). In the end they decided to offer us a prorated reimbursement check only if we cut off our electrical plug and mailed it to them prior to sending us a check; leaving us with no working fridge and with the task of removing it. I told them I wanted my fridge fixed not their check. They told us to take it or leave it. Unbelievable; add us to the Samsung Sucks Bandwagon!!!!

BTW, since we are a Premium Rewards Member at Best Buy we decided to buy it from them. They told us they would have replaced it if we had bought the Best Buy Premium Service plan. Since we didn’t, it wasn’t their issue. A lot of good it was to be a reward member; I feel they left us hanging too. I wished we would have bought it at Lowes.

By: Bill

Bill — Wed, 07 Oct 2009 13:09:10 +0000

I have had the same experience with Samsung on one of their TV’s. Their customer service is deplorable. I will never buy another Samsung product and I tell everyone that will listen about their poor customer service.

By: Customer Service is Part of Your Marketing : Bizzia - Business News and Commentary – Finance and Business Tips

Wed, 16 Sep 2009 06:32:29 +0000

[...] at Formation of Me recently posted both her good and bad customer service experiences on her blog. Good for Lowe’s, but not so good for Samsung. When she couldn’t get her [...]

By: becky

becky — Wed, 16 Sep 2009 05:48:17 +0000

ayiyi. this scares me because my parents JUST bought a samsung. dad didn’t want to, but the electroluxe they bought didn’t get cold enough for him so he had it picked up & replaced w/samsung. fortunately, they bought it from lowe’s. i hope that your new one (and my parents’) don’t have any troubles.

By: Jemima

Jemima — Tue, 01 Sep 2009 13:03:56 +0000

$2300 and a warranty and they can’t even be bothered to be POLITE when they’re telling you to shove it out your ass? Don’t they realize you haven’t slept in, ohhh, 11 months now? I would have murdered someone, with just the power of my MIND!

By: Kristabella

Kristabella — Mon, 31 Aug 2009 21:10:54 +0000

How dare you call for an all out boycott of something just based on your experience! Where is your social responsibility?

I AM KIDDING PEOPLE.

I’m shocked. I’m so glad Lowe’s helped you out. It will always amaze me, in this day and age, why customer service is so lacking. We have options for everything, so if you piss us off, you lose loyal customers. You weren’t looking for a new fridge. You were looking for help and customer service within the realm of normal. And for them to fix something that was broken, that you paid more for with a warranty so it would be fixed in a situation just like this. UGH!

I’m all for never buying a Samsung product. YAY LOWE’S!

By: pam

pam — Mon, 31 Aug 2009 11:48:01 +0000

yes, yes. samsung sucks, lowes rules.

WHERE ARE THE FREAKING BABY PICTURES??!?!

put truman in the new fridge and take a picture of that, if you want. i mean GEEZ, woman! (don’t close the fridge door. just lay him gently on a shelf.)

By: Melissa

Melissa — Mon, 31 Aug 2009 03:13:48 +0000

Wow, that’s pretty amazing of Lowe’s. Will definitely keep them in mind for the future.

By: TUWABVB

TUWABVB — Sun, 30 Aug 2009 18:39:01 +0000

I’m so sorry you had such a horrible experience, but I had to comment and say that I love Lowe’s as well. In fact, I stopped going to the other orange place all together because of the amazing customer service I receive from Lowe’s on every single purchase we make at their store (we just moved into an older house and we’ve been there on almost a daily basis). So glad it worked out for you!

By: slynnro

slynnro — Sun, 30 Aug 2009 03:17:05 +0000

Noted.